CUSTOMER CARE & WHOLESALE
Mon - Fri: 9am - 5pm AEST
enquiries@assemblylabel.com

PR & MEDIA
press@assemblylabel.com

Back to Store

Assembly Label

Read our most Frequently Asked Questions. For any further support contact us here or via our live chat function (available between 9am - 5pm AEST).

Assembly Label Help Center | Assembly Label

When will my order be shipped?

My item has been dispatched but delivery has been delayed, what should I do?

Can I change my order once it has been placed?

My order is missing an item.

I have received a faulty/damaged item in my order.

What methods of payment do you accept?

Can I place a phone order?

I purchased an online order in store, what happens next?

Assembly Label Online Safety

My item is being returned to sender

Orders and Shipping

How can I return or exchange my order?

I placed my order online can I return it in store?

Can I return swimwear after I have tried it on?

When can I expect my refund?

Can I use my refunded store credit online and in store?

Is there anything I can't return?

Am I eligible for a refund if I paid with Afterpay or Zip Pay?

I received an Assembly Label gift, can I return it?

Returns

How do I place a Click and Collect order?

Can I cancel or update my Click & Collect order?

Can I return or exchange my Click & Collect order?

Why is an item showing in stock but not available for Click & Collect?

Click and Collect

How to apply the welcome discount to my order?

How can I apply my discount or e-gift card code to my online order?

Can I return a gift card?

When will my gift card expire?

Can I order a gift card using Click & Collect?

Gift Cards and Discounts

The Ease Chair FAQs

How do I know my size?

You've run out of my size, will you be restocking?

How do I wash my Assembly Label garment?

How do you recommend laundering your linen?

Does Assembly Label offer denim repairs?

How can I find the wool coat size guide?

Product

End of Season Sale FAQs

Can I return items that are final sale?

Can I use discount codes for items on sale?

If something sells out, when it is restocked, can I purchase it at the discounted price ?

I purchased an item before the sale and it is now discounted, can I have a refund for the additional spend?

I made a mistake on my order, can I change it?

Sale FAQs

Where do the donations go?

How does the Donation work?

Choose What You Pay

How can I contribute my Assembly Label clothing to Re-Worn?

What stores can I return my pre-owned items to?

Is there an incentive for returning pre-loved items?

When will I receive my 20% off incentive?

Will I be able to return a Re-Worn item that I have purchased, or are the products final sale?

I live outside of Australia, can I still make a contribution?

Where do Re-Worn items get laundered and repaired?

Where does the money from Re-Worn clothing sales go?

What else can I do to extend the life of my clothing?

Assembly Label has never sent clothing to landfill, how is this possible?

Re-Worn

How do I change my password?

I need to edit the shipping address on my account.

How do I unsubscribe from your mailing list?

I need to delete my account.

How do I enter the Win Your Wishlist Competition?

Accounts

All articles

Categories