Returns
How can I return or exchange my order?
Online Returns. To start a return or exchange, click here. Sale Returns. Return Conditions. Please note: Your order number will be displayed on the returns label we provide you with. Should you return your item independently, you may experience delay
I placed my order online can I return it in store?
We are happy to accept online returns (except orders made with PayPal) and exchanges in all stores for Full Priced items within 14 days of receipt (date of delivery). For security reasons, refunds will only be issued to the original payment method us
Can I return swimwear after I have tried it on?
All swimwear must be tried on wearing undergarments. If returned they must still have the tags and hygiene stickers in place and will not be accepted if these are removed. Items returned that do not meet our return policy will be shipped back to the
When can I expect my refund?
Once your return is received by our warehouse, our returns team will process your return in 2-5 business days, you will be notified via email when this has been processed. Please also allow 2-5 business days for the funds to arrive back to your origi
Can I use my refunded store credit online and in store?
Yes, once your online return has been processed by our warehouse, you will receive a Gift Card containing a unique code which is valid online and in stores. To redeem the credit online, please enter the code in the Gift Card/Discount Code box, or hea
Is there anything I can't return?
Due to hygiene considerations, all jewellery are final sale. All Final Sale items are not eligible for refunds, exchanges or credit notes unless deemed faulty. All Re-Worn items are final sale and are not eligible for refunds, exchanges or credit not
Am I eligible for a refund if I paid with Afterpay or Zip Pay?
Yes, once we process your refund, Afterpay and Zip Pay will cancel all future repayments and issue a refund for any previous payments. You will be notified by email when each step is complete. As Afterpay and Zip Pay are a third party providers, plea
I received an Assembly Label gift, can I return it?
If your gift was purchased online, please select the gift return option via our return portal here. If your gift was purchased in store, please visit one of our stores to process a return or exchange, we do require the proof of purchase to process th