How can I return or exchange my order?Updated 14 days ago

Online Returns

To start a return or exchange, click here.

• We accept returns, size exchanges, or store credit on full-priced items within 14 days of receipt, provided they are unworn, unwashed, and returned with tags attached.
• For size exchanges, simply lodge your return via our online returns portal above and follow the prompts. Please note that stock will not be held for exchanges, and all exchange orders will be sent with standard shipping. Exchanges must adhere to all full-priced return conditions.
• Refunds to the original payment method incur a flat $15 return shipping fee, deducted from your refund. Size exchanges or store credit include free return shipping.
• Please allow 2–5 business days for our team to process your return or exchange once received.
• Please review our returns policy before initiating your return.

Sale Returns

• ‘Sale’ items are eligible for store credit or size exchange only, and are not eligible for refunds to the original payment method. Credit note returns will incur a $15 return fee. Size exchanges are complimentary. Sale returns are only available online and in our Surplus Stores, and will not be accepted in our boutique stores.
• ‘Final Sale’ items are not eligible for a refund, credit note, or exchange unless deemed faulty under Australian Consumer Law. ‘Final Sale’ items will be clearly identified on the collection page, product page, at checkout, and in your order confirmation email.

Return Conditions

• Re-Worn: All products marked ‘Re-Worn’ are final sale and are not eligible for refund, exchange, or store credit unless faulty.
• Swimwear: Must be tried on over undergarments. Returns are only accepted if tags and hygiene stickers are intact.
• Earrings: Earrings cannot be returned or exchanged for hygiene reasons.
• Furniture: Returns of The Ease Chair incur an $80 return shipping fee, deducted once the item is received and inspected.
• Sample Items: All sample items purchased from our surplus stores are final sale and are not eligible for return, exchange, or refund. As these pieces are provided at a pre-production stage, they are not considered final products and therefore cannot be assessed as faulty.

Please note: Your order number will be displayed on the returns label we provide you with. Should you return your item independently, you may experience delays receiving your refund until we can identify your package.