Where is my order?Updated 8 months ago
All orders are dispatched within 1 - 3 business days from our Australian Distribution Centre and Retail Stores. Once dispatched, express delivery timeframes are 1-4 business days and standard timeframes are 2-8 business days. This is an estimate only and may be subject to delays*.
*Due to our Black Friday Sale, we have received a higher than usual volume of orders, if you are experiencing a delay with your order, please rest assured we have not forgotten your order and are working hard on sending out all orders as soon as possible.
After placing your order with us, you will receive an email confirmation, followed by a dispatch email with the tracking link.
We recommend downloading the AusPost App to receive up to date information on your order's shipping status.
If your order’s delivery falls outside of the shipping timeframes, contact us and we will lodge an investigation with Australia Post.
For international orders, we use DHL for express shipping and Australia Post for standard shipping, if your order’s delivery falls outside of the shipping timeframes here, please contact us and we will lodge an investigation for you.