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Assembly Label

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We accept all credit cards, Paypal, Afterpay, Zip Pay, and Assembly Label e-Gift Cards. Please note that store credit for items returned in store are not valid online, and can be used in store only.

What methods of payment do you accept?

Orders

Where is my order?

My item has been dispatched but delivery has been delayed, what should I do?

Can I change my order once it has been placed?

My order is missing an item.

I have received a faulty/damaged item in my order.

Can I place a phone order?

I purchased an online order in store, what happens next?

Assembly Label Online Safety

My item is being returned to sender

How can I return my order?

Can I exchange my online order?

I'm an International customer can I return my order?

I placed my order online can I return it in store?

Can I return swimwear after I have tried it on?

When can I expect my refund?

Can I use my refunded store credit online and in store?

Is there anything I can't return?

Am I eligible for a refund if I paid with Afterpay or Zip Pay?

I received an Assembly Label gift, can I return it?

Returns

How to apply the welcome discount to my order?

How can I apply my discount or e-gift card code to my online order?

Can I return a gift card?

When will my gift card expire?

Gift Cards and Discounts

How can I contribute my Assembly Label clothing to Re-Worn?

What stores can I return my pre-owned items to?

Is there an incentive for returning pre-loved items?

When will I receive my 20% off incentive?

Will I be able to return a Re-Worn item that I have purchased, or are the products final sale?

I live outside of Australia, can I still make a contribution?

Where do Re-Worn items get laundered and repaired?

Where does the money from Re-Worn clothing sales go?

What else can I do to extend the life of my clothing?

Assembly Label has never sent clothing to landfill, how is this possible?

Re-Worn

The Ease Chair FAQs

How do I know my size?

You've run out of my size, will you be restocking?

How do I wash my Assembly Label garment?

How do you recommend laundering your linen?

Does Assembly Label offer denim repairs?

How can I find the wool coat size guide?

Product

Where do the donations go?

How does the Donation work?

Choose What You Pay

Edit Sale FAQs

Can I return items that are on sale?

Can I use discount codes for items on sale?

If something sells out, when it is restocked, can I purchase it at the discounted price ?

I purchased an item before the sale and it is now discounted, can I have a refund for the additional spend?

What methods of payment do you accept?Updated a year ago